Joyful Safaris and Tours (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Who We Are

Company Name: Joyful Safaris and Tours
Office Address: Arusha City, Tanzania
Phone: +255 694 973 396
Email: info@joyfulsafarisandtours.com
Website: https://joyfulsafarisandtours.com

We are a locally owned tour operator offering safari tours, Kilimanjaro climbs, cultural experiences, and Zanzibar beach holidays.

Information We Collect

We may collect and process the following types of personal information:

a) Personal Identification Information

• Full name

• Email address

• Phone number

• Nationality

• Passport details (where required for bookings)

b) Booking & Travel Information

• Travel dates

• Number of travelers

• Accommodation preferences

• Dietary requirements

• Medical information relevant to your travel (voluntarily provided)

c) Payment Information

• Payment confirmation details

• Transaction references
  (We do not store full credit/debit card details.)

d) Website Usage Information

• IP address

• Browser type and device information

• Pages visited and time spent on our website

How We Collect Information

We collect information when you:

• Submit inquiries or booking forms

• Communicate with us via email, phone, or social media

• Make payments or confirm bookings

• Browse our website (through cookies and analytics tools)

How We Use Your Information

We use your personal data to:

• Process bookings and provide travel services

• Communicate with you regarding your itinerary and inquiries

• Arrange accommodations, transportation, and activities

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data based on:

• Your consent

• Contractual necessity (to fulfill travel services)

• Legal obligations

• Legitimate business interests

Sharing Your Information

We may share your information only when necessary with:

• Accommodation providers

• Airlines and transport operators

• National parks and government authorities

• Payment processors

• Trusted service providers involved in delivering your tour

We do not sell or rent your personal data to third parties.

Data Storage & Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. Access to personal information is limited to authorized personnel only.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations

• Comply with legal and tax requirements

• Resolve disputes

When no longer required, data is securely deleted or anonymized.

Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyze website traffic and user behavior

• Enhance user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.

International Data Transfers

Your personal data may be processed or stored outside your country of residence when required to deliver services. We ensure appropriate safeguards are in place for such transfers.

Your Data Protection Rights

Depending on applicable laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your personal data

• Restrict or object to processing

• Withdraw consent at any time

Requests can be made by contacting us using the details below.

Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors without parental consent.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

📞 Phone: +255 694 973 396
📧 Email: info@joyfulsafarisandtours.com
📍 Address: Arusha City, Tanzania